Month: May 2013

ITSM Antipodean Podcast – Episode 33

The ITSM Antipodean Podcast team discuss customer satisfaction with Dave O’Reardon.

ITSM Antipodean Podcast – Episode 32

Live from the 2013 New Zealand itSMF Conference.

ITSM Solution Projects and Organisational Change Management

This paper by Karen Ferris explores why ITSM tool or solution projects require integrated organisational change management if they are to be truly successful. You can read Karen’s paper here.

ITSM Antipodean Podcast – Episode 31

Rob and Tristan talk to Gene Kim.

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