Why Do We Need A Knowledge Market for ITSM?06/04/13
Breed Lewis writes for SHIFT about why we need a knowledge market for ITSM.
It seems to be widely accepted that skilled and professional ITSM thought leaders should provide their services free of charge. This has mainly come about because that is what we have been doing! However, as we are immersed in the knowledge age, time and information is at a premium. Those of us who have been donating our services as subject matter experts, whether it is speaking at conferences, writing white papers, or reviewing publications, need to stop and take a look at what we are doing to erode our own value. There is great power in the collective!
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