News Archives October, 2012
The ITSM Antipodean Podcast team just finished recording episode 25 in which Rob England, Tristan Boot and I discussed the various guidance available to assist organisations with ITSM tool selection. It was an interesting conversation which I though I would capture and expand on here. A lot has been written recently regarding the Gartner Magic […]…Read the full article.
Your ITSM Antipodean podcast team have a new host. This could be scary. Are you prepared to listen?…Read the full article.
Recently I experienced the result of the lack of good categorisation and a clear service / product definition within a service catalogue. This is my tale. My mum is in her 80’s and not in the best of health. She is also a long way from me here in Australia. She lives in the UK […]…Read the full article.