The State of Change Management

A white paper from Karen Ferris.

In late 2011, Forrester research (in conjunction with itSMF USA) revealed the poor state of change management in the majority of organisations surveyed. This paper explores the reasons that change management is failing in so many organisations and the actions that need to be taken to rectify the situation. In essence it is time to get back to basics and get them right!

You can read the paper here.

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