News Archives July, 2012
This month the ITSM Antipodean podcast team talk about ‘How To Survive Your Conference and Get Your ROI’. Listen to the latest episode here.…Read the full article.
A white paper from Karen Ferris. In late 2011, Forrester research (in conjunction with itSMF USA) revealed the poor state of change management in the majority of organisations surveyed. This paper explores the reasons that change management is failing in so many organisations and the actions that need to be taken to rectify the situation. […]…Read the full article.
Macanta Consulting is pleased to announce the addition of Jim Mackenzie – senior consultant – to the Macanta team. Jim brings with him a wealth of experience that complements the wide range of skills and capabilities already offered by Macanta. You can read Jim’s profile here. You can also meet Jim at the itSMF Australia […]…Read the full article.