Month: July 2012

ITSM Antipodean Podcast – Episode 20

This month the ITSM Antipodean podcast team talk about ‘How To Survive Your Conference and Get Your ROI’. Listen to the latest episode here.

The State of Change Management

A white paper from Karen Ferris. In late 2011, Forrester research (in conjunction with itSMF USA) revealed the poor state of change management in the majority of organisations surveyed. This paper explores the reasons that change management is failing in so many organisations and the actions that need to be taken to rectify the situation. …
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