Month: February 2012

Karen’s Interview on ITSMTV ~ Organisational Change

Whilst at the itSMF UK Conference 2011, Barclay Rae of ITSMTV interviewed Karen regarding organisational change. This interview includes discussion with Jo Johns, James Caplin as well as Karen. Listen here. You can read Karen’s white paper on organisational change and a new framework to help make changes stick here.

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