E-News

Balanced Diversity Webinar08/12/11

On 6 December 2011, Karen Ferris spoke at a webinar hosted by itSMF Australia on her book ‘Balanced Diversity – A Portfolio Approach to Organisational Change’. The book presents an innovative approach to embedding Service Management changes into your organisation. It is about making those changes ‘stick’.

The webinar was well attended and the subject matter has caused a buzz in the itSMF industry as did her presentation at the itSMF Australia conference earlier in the year.

You can find out what it is all about by listening to the recording of the webinar here.

You will have to register to download but we think you will find it was worth it!