News Archives November, 2011
Listen to Karen talk about her new book on organisational change and the free ( yes free! ) webinar on 6th December. Hear you there!…Read the full article.
Earlier this month Forrester issued a report entitled “The State of IT Service Management In 2011”. In conjunction with itSMF USA, Forrester surveyed 491 ITSM professionals and the report of results by Glenn O’Donnell contains a lot of interesting insights. The one that interested me the most was the state of Change Management. Although 95% […]…Read the full article.