News Archives October, 2011

  • ITSM Antipodean Podcast Episode 1131/10/11

    Hear the ITSMAP team talk about mobile computing and Bring Your Own Device (BYOD) with special guest Jodie Rugless. Listen here.…Read the full article.
  • Service Catalogue Webinar – 16 November 201124/10/11

    Thinking about a Service Catalogue or need to improve what you have already implemented?? You cannot miss this exclusive webinar. Hosted by FrontRange Solutions, with special guest Karen Ferris, the internationally acclaimed speaker with a reputation for providing both strategic and practical advice and insights. Karen will discuss what is needed to create a successful service […]…Read the full article.
  • Low Hanging Fruit Grows Back!21/10/11

    At Macanta we have been espousing the need for improved business and service management processes if organisations are to be serious about improving the sustainability of ICT. The recent Global Benchmark 2011 report from Fujitsu, that summarises the findings of a survey of 1000 CIOs and senior ICT managers from around the globe, supports what […]…Read the full article.
  • A New Approach to Organisational Change07/10/11

    In November 2011, the book “Balanced Diversity – A Portfolio Approach to Organisational Change” written by Karen Ferris will be published as a part of the itSMF Library. The book presents a framework that enables organisations to successfully embed changes related to IT Service Management into the fabric of the organisation. The framework will become […]…Read the full article.
  • ITSM Antipodean Podcast Episode 10 Now Available05/10/11

    The ITSMAP crew talk about organisational change. Why is it so hard? What do we need to do to make changes “sticky”? Top three tips from Karen, Andrew and Simone. Listen to episode 10 here.…Read the full article.