Month: October 2011

ITSM Antipodean Podcast Episode 11

Hear the ITSMAP team talk about mobile computing and Bring Your Own Device (BYOD) with special guest Jodie Rugless. Listen here.

A New Approach to Organisational Change

In November 2011, the book “Balanced Diversity – A Portfolio Approach to Organisational Change” written by Karen Ferris will be published as a part of the itSMF Library. The book presents a framework that enables organisations to successfully embed changes related to IT Service Management into the fabric of the organisation. The framework will become …
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ITSM Antipodean Podcast Episode 10 Now Available

The ITSMAP crew talk about organisational change. Why is it so hard? What do we need to do to make changes “sticky”? Top three tips from Karen, Andrew and Simone. Listen to episode 10 here.

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