Service Catalogue Executive Briefings25/09/11
Thinking about Service Catalog or need to improve what you have already implemented?? You cannot miss this exclusive Executive Briefing Session.
Hosted by FrontRange Solutions, with special guest Karen Ferris, the internationally acclaimed speaker with a reputation for providing both strategic and practical advice and insights.
Karen will discuss the steps that financial institutions needs to follow to roll out best practice, Service Catalog including the importance of process and automation.
Join this session to Learn:
How to create a business case
The role of a service catalog within an organisation
What the various types of service catalogs are
The secrets to a successful implementation
Karen will cover the critical success factors, the pitfalls, and how to avoid them, plus she will give you an insight into a recent Service Catalog project she has been involved in. Also she will discuss the relationship of the Service Catalog to SLA’s OLA’s and Underpinning Contracts.
Dates and Locations
Tuesday 4 October
Melbourne – Crown Promenade
Wednesday 5 October
Sydney – Four Points by Sheraton
All sessions 9am to 2pm Morning tea and lunch provided
A successfully implemented Service Catalog will ensure your organisation provides your customers with an intuitive, one stop shop for all their IT requirements.
Register Now as seats are limited.