Month: August 2011


There is a four-letter acronym that is sending CIO’s running scared – BYOD. What does this mean for the other 4-letter acronym – ITSM? Bring Your Own Device (BYOD) or Bring Your Own Computing (BYOC) is being embraced by some organisations and making others break out in a cold sweat. BYOD is here now and …
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ITSM Antipodean Podcast – Episode 8 Now Available

Listen to your ITSMAP crew record live from the 14th itSMF Australia National Conference in Perth. The team is joined by Chris Dancy and we talk to a myriad of conference goers including some very special guests. You can work out which ones they are! Listen here.

ITSM Antipodean Podcast Episode 7 Now Available

The ITSMAP crew use the itSMF Australia Conference programme to drive their conversation. It is full on! Listen┬áhere  

Greening Service Management ~ Book Now Available

Green Service Management The Relationship between Environmental Sustainability and IT Service Management Author: Ian Salvage with Karen Ferris   Some industry commentators have stated that ITIL Version 3 missed an opportunity in not addressing one of today’s biggest challenges – sustainability. This publication addresses that challenge and shows how organisations can use service management to …
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