Month: October 2010

Social Media ~ Risky Business?

The use of social media in the workplace is a hot topic at the moment. Does it reduce or increase productivity? Does it distract employees from the job at a hand? Should employers block or embrace social media? Breed Lewis, an outspoken advocate for employee access to social media in the workplace, discusses the subject …
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ITIL V3 Foundation Course Training Roadmap

One of the biggest requests I get from students when I am delivering ITIL Foundation Course training is for a one-page overview of the processes that can be used to follow the delivery of the course. There have been many attempts to put ITIL V3 on a page and some are relatively good but not …
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