News Archives May, 2010
At the very successul itSMF Annual Conference in New Zealand this month, the Chairman of itSMF International – Mr. David Canon – was noted as comparing I.T. to the Mafia! His reference was to I.T. Operations and was along the lines of: “It would be a shame if something went wrong with your shiny new […]…Read the full article.
Recently back from the PACRIM Service Management Conference and about to depart for the itSMF New Zealand Conference I thought I would take the time in between to reflect on the themes coming out of the PACRIM Conference. Above all else there was a focus on Organisational Change Management and changing the culture of the […]…Read the full article.
In 2005, I wrote an article called “The Lost World of Problem Management” and presented this at the national itSMF Conference in Brisbane in the same year. The presentation won the President’s Prize for the best presentation at the conference. The article can be viewed on this site under “Our Resources – Free Download” section. […]…Read the full article.