Can ITIL Version 3 Help Me With Outsourcing?24/02/10
The world of sourcing engagements is becoming more and more complex – in-sourcing, out-sourcing, multi-sourcing, co-sourcing. Add to that cloud computing and Software as a Service (SaaS) and the picture becomes even more confusing.
Gartner have predicted that during 2012, inflexibility will result in business disruption in 30% of outsourcing deals, including the inability of the buyer to compete effectively. Gartner also predicted that the price of IT services in outsourcing are likely to shrink by 5% to 20% during 2009 and 2010. This fall in prices will occur due to increasing competition in the market between traditional and new providers as more providers compete aggressively to keep revenue growth on target, whilst ensuring margins.
Whether you are a supplier or purchaser of sourced services, the future is going to be a challenging one. Organisations will need guidance and assistance in this ever changing and more complex environment. Can best practice as per ITIL help organisations with these challenges?
ITIL Version 3 moved its best practice guidance from one with a process orientation to a service orientation. It addresses the increasing complexity of both the business and technology including the incorporation of guidance for outsourcing arrangements throughout the service lifecycle.
Clearly the subject matter of sourcing is spread across the entire Service Lifecycle from Service Strategy, through Service Design, Service Transition, Service Operation and Continual Service Improvement – i.e. the five core books of ITIL Version 3.
MACANTA has produced a 90-page document that extracts the wisdom from ITIL that is pertinent to sourcing and compiled one overarching reference document for sourcing and ITIL Version 3 – thus providing you with a single reference point.
It demonstrates where ITIL V3 provides guidance on sourcing and gives industry insights into the role of ITIL Version 3 in outsourcing arrangements.
The document is structured so that the reader can determine where the information being discussed is located within the ITIL library and can therefore easily access additional information as required.
To purchase this document click here.