News Archives February, 2010

  • Toyota Pay the Price for “Not Connecting the Dots”27/02/10

    In April 2001, the Toyota Motor Corporation adopted the “Toyota Way 2001”, an expression of values and conduct lines that all Toyota employees were to embrace. One of the main ideas was to have a process for solving problems and recognising that continuously solving the root cause of problems drive organisational learning. Principle 14 – […]…Read the full article.
  • Can ITIL Version 3 Help Me With Outsourcing?24/02/10

    The world of sourcing engagements is becoming more and more complex – in-sourcing, out-sourcing, multi-sourcing, co-sourcing. Add to that cloud computing and Software as a Service (SaaS) and the picture becomes even more confusing. Gartner have predicted that during 2012, inflexibility will result in business disruption in 30% of outsourcing deals, including the inability of […]…Read the full article.
  • Using ITIL for Non-IT Purposes09/02/10

    There is a lot of talk in various blogs and articles about whether ITIL can be used as guidance for non-IT purposes. For example, http://www.itsmfi-forum.org/forum20/650.html. There are other frameworks that exist that may be better suited to other parts of an organisation such as USMBOK. However, ITIL has been used for non-IT parts of organisations and […]…Read the full article.
  • A Wake-Up Call for Australian Employers09/02/10

    On 8th February in Melbourne, Australia, a Magistrate fined a business owner $220,000 on two charges of failing to provide and maintain a safe workplace, and failing to properly train and supervise employees. In addition, the company’s director was issued an individual fine of $30,000 and convicted of the same charges. Three employees were also […]…Read the full article.