News Archives January, 2010

• 156% return on ITSM investment in 5 years30/01/10

  In 2005, Boral – one of Australia’s largest building and construction materials suppliers – embarked on their ITSM journey. Boral has more than 16,000 employees working across 682 operating sites and significant operations in Asia and USA. Prior to 2005, IT Services and Financial Services were two distinct operations, supporting six diverse Boral business divisions.…Read the full article.

• Poor process brings university to a standstill30/01/10

  A massive virus attack hit the University of Exeter this month (Jan 2010) which resulted in the entire network being shutdown. Zack Whittaker of ZDNET, reported that the network was taken offline by both the virus and the network staff in an attempt to protect the infrastructure. The virus impact lasted days whilst staff tried…Read the full article.

• Sales meetings can be the difference between success or failure. How do you run yours?20/01/10

  Sales meetings are often the difference between profit and loss or even success and failure.  Staff can get more organised and focused in one hour when a good sales meeting is part of their regular routine. It can serve to motivate them and get them into a routine of planning and prioritising their activities. Everyone…Read the full article.

• Are you a Connector, a Maven, or a Salesman?03/01/10

  Are you a Connector, a Maven, or a Salesman? (no gender bias intended) Ok, you have booked for the conference, and decided what sessions you will attend, and, depending on your role, networking may or may not be a high priority. So, what if it is?  What if you are in sales, or in services,…Read the full article.

• Organisational Change – is it an option?03/01/10

  The implementation of IT Service Management and adoption of best practice as per ITIL will involve organisational change.  Organisational change is hard because it involves people but this is no reason to ignore it in the hope that it will go away. It won’t! It is not an option. We consultants as the “change agents”…Read the full article.

• How do I relate what IT does to the objective of the organisation? – Macanta answers back.02/01/10

  An IT Service Manager within an emergency services organisation once asked me the following question: “Our primary objective is to save lives and as a Service Manager within the organisation what I do appears to be far removed from this. How do I, or can I relate my performance measures to this objective?” This is…Read the full article.